Free shipping
Orders over $70 ship free via ground shipping to anywhere in the lower 48 states.
Certain exclusions to this apply, such as the following products:
- Wood-burning sauna stoves
- Sauna stones
- Certain commercial sauna heaters
Shipping costs for excluded items are calculated separately and shown at checkout. If you're unsure whether an item qualifies, check the product page or contact us before ordering.
B2B accounts are charged shipping on every order, regardless of size or total.
For stock or availability questions, email us before you order.
Where we ship
We ship to the contiguous US and Canada only.
- Alaska, Hawaii, and US territories: deliverable, but a shipping charge applies.
- Canada: cost varies by province, based on duties and taxes tied to your order value.
- PO boxes: accepted for items 10 lbs or under.
Freight & sauna delivery
Saunas and other freight-shipped items ship to the contiguous US only. Alaska and Hawaii are not available for these items, though exceptions may be made if you contact us directly.
Appointment required. Freight deliveries are scheduled in advance, so we must have a phone number on file before your order ships.
These items ship directly from the manufacturer rather than our warehouse. Depending on the product and brand, additional shipping charges may apply.
Order cancellations
You may request to cancel an order before it ships by contacting info@artofsteamco.com.
Orders over $5,000: if you cancel for a reason that is not the result of an error on our part, a 3% credit card processing fee will be deducted from your refund. This fee reflects the processing cost we're charged and cannot be waived.
Cancellations due to our error — such as an incorrect item, pricing mistake, or shipping delay we're responsible for — are not subject to this fee.
Return window & eligibility
You have 30 days from delivery (as confirmed by tracking) to request a return. Once that window closes, we cannot offer a refund or exchange.
To be eligible for return, an item must be:
- Unused, in the same condition it was received
- In its original packaging
- Sealed, if it arrived sealed — a broken seal makes the item ineligible
Installed items cannot be returned. If an installed item is defective, this must be handled as a manufacturer warranty claim, not a return.
Items covered under warranty cannot be returned to us. Contact the manufacturer directly for a warranty exchange first.
Email info@artofsteamco.com to request authorization before sending anything back. Once approved, we'll send instructions, including the return address. Do not ship items directly to the manufacturer unless instructed to.
Return costs & restocking fees
The party initiating the return is responsible for return shipping costs, unless the return is the result of an error on our part.
| Situation | Fee |
|---|---|
| Return using our prepaid label, not due to our error | Label cost + up to 15% restocking fee, deducted from refund |
| Original packaging missing or seal broken | Up to 50% restocking fee |
If an item arrives defective or damaged, file a warranty claim with the manufacturer first. If you'd still prefer a return instead of a manufacturer replacement, we can process the return once you've received the replacement.
LTL & freight returns
Saunas, sauna rooms, and large heaters typically ship via LTL freight. Once a pallet is inspected and accepted, it is no longer eligible for return.
Sauna kits and sauna rooms are not eligible for return under any circumstances.
If a part needs replacement under warranty, the manufacturer will supply it directly.
Refunds & exchanges
Once your return is received and inspected, we'll email you to confirm whether it's been approved. Approved refunds are issued to your original payment method within a few business days.
Haven't received your refund? Check your bank account first, then contact your credit card company — refunds can take 5–10 business days to post — then check with your bank again. If you still haven't received it, contact info@artofsteamco.com.
Exchanges for defective items must go through the manufacturer directly. For any other exchange — a different size or color, for example — email us and we'll help.
