We offer free lower 48 US shipping on orders over $50 (Some exclusions apply).
To return your product, prior authorization must be requested. After your request has been approved, detailed instructions will be sent to you on returning the product including the return address.
Shipping costs for returning your item is covered by the entity responsible for the return. If you return an item using our pre-paid return label, and the reason for return isn't a result of ArtOfSteamCo's error, the cost of return shipping will be deducted from your refund along with a possible 15% restocking fee.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Our policy lasts 30 days (Saunas Excluded). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unused.
To complete your return, authorization must be requested.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item (Saunas excluded) not in its original condition, is damaged or missing parts for reasons not due to our error (Up to 50% of the item's price)
Any item (Saunas excluded) that is returned more than 30 days after delivery (80% of the item's price)
Returns via freight for saunas must be dealt with the manufacturer directly. Unopened pallets may be returned subject to a 25% restocking fee. Once a pallet is inspected and accepted by the recipient, returns are not available. The manufacturer will be able to supply you with replacement parts if covered under warranty.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you instructions on how to complete your exchange.